How we protect your account?
However you choose to bank with us, you can be sure you're protected. We take the security of your account and finances very seriously. We do this in a number of ways:
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Strong Customer Authentication; we’ll ask you to confirm your identity and payment approval prior to sending any money.
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We use verification codes and security tokens as they provide you with an additional layer of protection when you bank online and make payments.
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We use a timed logout system, which means that after a certain period of inactivity, you will be automatically logged out of your business banking dashboard.
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We constantly review our fraud controls.
How you can protect your account?
We do everything we can to keep your firm’s money safe and secure. However, there are common threats you can be aware of and some simple steps you can take to help protect yourself from fraud and enhance your security.
If you notice any transactions on your account you don’t recognise, or you’re concerned someone has unauthorised access to your personal details, security details or information, please call our Client Services team as soon as possible on +44 03301659131. Our lines are open Monday to Friday, 9am to 6pm (excluding bank holidays in England and Wales).
We will never ask you:
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To transfer money to another account for safe keeping.
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Your full log-in details, PIN or a one-time passcode.
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To pass on any of our emails or SMS.
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To download any software or screen sharing links.
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To change your password without you requesting it to be changed.